FAQ
Welcome to the Maqocishe Help Center. This page covers common questions about payments, promotional offers, shipping, order changes, cancellations, and after-sales support.
If you cannot find the information you need below, please contact our customer service team at support@maqocishe.com. For order-related inquiries, include your Order Number and the email address used at checkout so we can assist you more efficiently.
1. Payments & Promotional Offers
Q: How can I apply a discount code?
You can enter an eligible promotional code during checkout by following these steps:
- Choose the products you would like to purchase and select "Add to Cart."
- Open your cart and continue to the secure checkout page by selecting "PAY WITH DEBIT/CREDIT CARD."
- On mobile: Open the "Show order summary" section to locate the promotional-code field.
- On desktop: The discount-code box is generally displayed on the right side of the checkout page.
- Enter the valid code, apply it, confirm that the discount appears in your total, and then complete payment.
Q: Which payment methods are available?
Depending on availability at checkout, Maqocishe supports commonly used secure payment options, including:
- PayPal
- Visa
- MasterCard
- American Express
- Diner's Club
- Apple Pay
- Google Pay
Q: How much does standard shipping cost?
Our standard international shipping charge is generally $5.99 USD.
The final shipping amount may vary in certain locations or during specific promotional periods. Any applicable delivery charge will be shown clearly during checkout before you authorize payment.
2. International Shipping & Delivery
Q: Does Maqocishe ship internationally?
Yes. Maqocishe provides shipping to customers in multiple international destinations.
Orders may be fulfilled through different warehouse or logistics locations depending on product availability and the destination address. Where possible, the fulfillment route is selected to support efficient order processing and delivery.
Q: What is the usual delivery timeframe?
After your order has completed processing and entered transit, standard delivery generally takes approximately 10 to 20 business days.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures, and other logistics conditions.
Q: How can I track my shipment?
After your parcel has been dispatched, a shipping confirmation containing your tracking number will be sent to the email address used for your order.
You can use the tracking number on the relevant carrier website or through a universal tracking service such as:
Q: Why is my tracking information not updating?
Tracking information may take around 24 to 48 hours after dispatch to appear in the carrier's system.
It is also normal for a parcel to move between international logistics centers without receiving a new scan for several days. A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.
Q: Why did only part of my order arrive?
Orders containing several products may sometimes be divided into multiple parcels.
This can happen when items are stored at different fulfillment locations or when separate shipping helps avoid unnecessary delays. If your order is split, each package may receive its own tracking number and shipping notification.
3. Order Changes & Cancellations
Q: Can I update my shipping address or contact information?
Address changes should be requested as quickly as possible.
Please email support@maqocishe.com and use the subject line:
"Urgent: Address Revision"
Your message should include:
- Your Order Number
- The email address used during checkout
- The complete corrected shipping address or updated contact information
We will make reasonable efforts to update your details before the order enters active fulfillment. Once a parcel has already been dispatched, we may no longer be able to change the shipping information, and you may need to contact the local carrier directly.
Q: Can I change the product, quantity, size, or other option after ordering?
Product changes are also time-sensitive.
Please contact us immediately at support@maqocishe.com and use the subject line:
"Urgent: Order Revision"
Include:
- Your Order Number
- Your checkout email address
- A clear description of the change you would like to make
We will try to assist, but changes cannot be guaranteed once order processing or fulfillment has begun.
Q: Can I cancel an order?
An order may only be canceled if it has not yet been processed for shipment.
Approved cancellations may be subject to a small administrative handling charge. Once an order has entered transit, it can no longer be canceled through the pre-shipment cancellation process.
4. Support After Delivery
Q: What should I do if my order arrives damaged?
If your order arrives damaged, please contact support@maqocishe.com as soon as possible.
To help us review the issue, provide:
- Your Order Number
- The email address used for the purchase
- Clear photos or video showing the damage
- A photo of the shipping label attached to the outer package
Providing complete documentation will help our team evaluate the issue more efficiently.
Q: What if I believe the product has a manufacturing defect?
If you notice a possible manufacturing or quality issue, please contact our customer service team and provide:
- Your Order Number
- Your purchasing email address
- A detailed explanation of the issue
- Clear photographs or a short video showing the suspected defect
Our team will review the information and determine the appropriate next step.
Q: What should I do if I received the wrong item or something is missing?
If your order contains an incorrect product or is missing an item, please email support@maqocishe.com promptly.
Your message should include:
- Your Order Number
- Your checkout email address
- Photos of the item or items you received
- A clear description of the incorrect or missing product
This information will help us verify the fulfillment issue and assist you with an appropriate resolution.
5. Order Emails & Tracking Notifications
Q: I did not receive my order confirmation. What should I do?
First, check your spam, junk, and promotions folders, as automated order emails may occasionally be filtered.
If you still cannot find your confirmation, contact support@maqocishe.com using the email address you believe was entered during checkout. Our support team can help locate the order and resend the available confirmation information.
Q: Why haven't I received my tracking number?
Tracking details are generally issued within 1 to 2 business days after initial order processing.
If you have not received a tracking notification after this period, please check your spam or junk folder first. If no email is available, contact our customer service team for assistance.
6. Contact Information
If you need additional help regarding an order, product, delivery, or store policy, you can reach us through the following official contact details:
- Brand Name: Maqocishe
- Operating Company: Hongkong Newkou Limited
- Support Email: support@maqocishe.com
- Customer Service Phone: +1 (478) 979-5619
- Company Address: Room A22, 10/F, No. 52, Hung To Road, Kwun Tong, Hong Kong