Shipping Policy
Last Updated: June 2026
Thank you for shopping with Maqocishe. Our store offers practical household products across Home Convenience, Cleaning Tools, and Home Organization.
This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered. By completing a purchase through our online store, you agree to the shipping terms described below.
1. Order Processing
After your payment has been successfully confirmed, our fulfillment team will begin preparing your order.
Most orders require up to three (3) business days for processing, which may include order verification, product preparation, packaging, and transfer to the shipping carrier.
Orders submitted on weekends or recognized public holidays will normally begin processing on the next available business day.
2. Shipping Cost & Estimated Delivery Time
Maqocishe provides standard international shipping at a flat rate of $5.99 USD.
After an order has been dispatched, the estimated delivery period is generally 10 to 20 business days, depending on the destination and local delivery conditions.
Shipping times shown on our website are estimates and may vary.
3. Possible Delivery Delays
We make reasonable efforts to process and dispatch orders promptly. However, some shipping circumstances are beyond our direct control.
Delivery may occasionally be affected by factors such as:
- Customs inspections or border clearance
- Severe weather conditions
- Carrier service interruptions
- Local transportation delays
- High-volume shipping periods
- Other unexpected logistics disruptions
If such circumstances occur, additional transit time may be required.
4. Tracking Your Order
Once your package has been handed over to the shipping carrier, tracking information will be sent to the email address provided during checkout.
You may follow the progress of your shipment through the applicable carrier or through the following tracking service:
Please note that tracking systems may take approximately 48 to 72 hours after dispatch to begin displaying updated shipment information.
If your tracking page initially appears blank or unchanged, please allow additional time for the carrier system to synchronize.
5. Split Shipments
Orders containing multiple products may occasionally be shipped in more than one package.
For example, products from our Home Convenience, Cleaning Tools, and Home Organization collections may be stored at different fulfillment locations.
When an order is divided into separate shipments, you may receive:
- More than one shipping confirmation
- Separate tracking numbers
- Packages arriving on different dates
Split fulfillment does not necessarily indicate that any part of your order is missing.
6. Changing an Order or Shipping Address
If you need to correct your delivery address or request a change to product details such as quantity or selected variation, please contact us within 12 hours of placing your order.
Your request should include:
- Your Order Number
- The email address used at checkout
- A clear description of the requested change
- The complete corrected shipping information, where applicable
Contact: support@maqocishe.com
We will make reasonable efforts to assist, but changes cannot be guaranteed once fulfillment or shipping preparation has already started.
7. Missed Deliveries & Unclaimed Packages
If a carrier is unable to complete delivery, it may:
- Leave a delivery notice
- Attempt another delivery
- Hold the parcel at a local postal facility or collection point
Customers are responsible for reviewing tracking updates and contacting the local carrier when redelivery or collection is required.
Maqocishe is not responsible for financial losses involving packages returned to sender or left unclaimed because:
- An incorrect or incomplete address was provided
- The recipient failed to collect the parcel
- The recipient did not arrange redelivery with the carrier
Please review your shipping information carefully before completing checkout.
8. Tracking That Has Not Updated
If tracking appears to have stopped updating, please review the date of the most recent carrier scan.
Tracking updated within the past 7 days:
The package may still be moving normally between sorting centers or regional carrier facilities.
No tracking update for more than 7 consecutive days:
Please contact support@maqocishe.com with your Order Number so our support team can review the shipment and, where appropriate, request further information from the logistics provider.
9. Lost or Missing Parcels
Our approach to lost shipments depends on the carrier's confirmed delivery status.
Confirmed Lost in Transit
If the shipping carrier officially confirms that a parcel was lost before reaching the delivery destination, Maqocishe will arrange a replacement at no additional product cost.
Packages Marked as Delivered
Our shipping responsibility generally ends once the carrier records the package as "Delivered."
We cannot provide a refund or replacement for a parcel reported missing, stolen, or misplaced after a confirmed delivery scan.
If tracking shows that your order was delivered but you cannot locate it, we recommend checking with:
- Household members
- Neighbors
- Building reception or property management
- The local carrier or postal service
10. Fulfillment Locations
Maqocishe serves customers in multiple international markets and may use different fulfillment facilities depending on product availability and destination.
Our logistics network may include fulfillment locations in North America, Australia, and the European Union.
Certain products may also be dispatched directly from international manufacturing or fulfillment partners in order to support product availability, order routing, and competitive pricing.
As a result, different items within the same order may originate from different facilities.
11. Customs, Duties & Shipping Disclaimer
By placing an order through Maqocishe, you acknowledge the following shipping conditions:
Delivery Estimates
All stated delivery periods are approximate and are not guaranteed arrival dates.
Actual transit time may vary because of carrier operations, customs procedures, local delivery conditions, or other factors outside our control.
Customs Duties and Taxes
International shipments may be subject to:
- Import duties
- Customs fees
- Local taxes
- Value-Added Tax (VAT)
- Other government-imposed charges
Unless otherwise stated during checkout, the customer is responsible for any applicable import-related charges imposed by the destination country or region.
Accuracy of Shipping Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Maqocishe cannot guarantee successful delivery when the address submitted at checkout is incomplete, incorrect, or otherwise undeliverable.
Customer Support & Company Information
For questions about shipping, tracking, delivery status, or order changes, please contact our customer support team.
To help us assist you efficiently, include your Order Number and checkout email address in your message.
Brand Name: Maqocishe
Operating Entity: Hongkong Newkou Limited
Support Email: support@maqocishe.com
Customer Service Phone: +1 (478) 979-5619
Company Address: Room A22, 10/F, No. 52, Hung To Road, Kwun Tong, Hong Kong