Return Policy
Effective Date: June 2026
Thank you for shopping with Maqocishe. Our store offers practical household products across Home Convenience, Cleaning Tools, and Home Organization, and we want every order to arrive correctly and in suitable condition.
If you experience a problem with a product you received, please contact our customer support team at support@maqocishe.com. To help us review your request efficiently, include your Order Number and the email address used during checkout.
Please review the terms below before requesting a refund or replacement.
1. General Return Terms
Orders completed through Maqocishe are generally considered final sales.
We do not provide routine returns or standard exchanges for preference-based reasons, including situations where a customer changes their mind after purchase.
An exception may apply when the item delivered:
- Has a confirmed manufacturing defect
- Arrives damaged during transportation
- Is different from the product originally ordered
Requests that do not fall within these circumstances may not qualify for a refund, replacement, or other form of compensation.
2. Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery.
If a product from our Home Convenience, Cleaning Tools, or Home Organization collections arrives damaged, defective, or incorrect, you must notify us within seven (7) days of the confirmed delivery date.
To submit a claim, email support@maqocishe.com and provide:
- Your Order Number and the email address used for the purchase
- A clear written explanation of the problem
- Clear photographs or a short video showing the damage, defect, or incorrect product
Once your information has been received, our support team will review the claim individually.
Depending on the circumstances and the outcome of the review, an approved resolution may include:
- A replacement product
- A partial refund
- A full refund
3. Refund Processing
When a partial or full refund is approved, the authorized amount will be returned to the original payment method used when placing the order.
Please allow approximately 7 to 12 business days for the refund to appear on your account or statement.
The exact processing time may vary depending on your bank, card issuer, or payment service provider.
4. Replacement Policy
Maqocishe does not operate a traditional exchange program for preference-based changes.
Replacement products are available only for approved claims involving items that are confirmed to have arrived damaged or defective.
A replacement will be arranged only after the supporting information has been reviewed and the claim has been approved by our customer support team.
5. Unauthorized Returns
Please do not send products to any fulfillment facility, company address, or office associated with Maqocishe unless you have first received written authorization and return instructions from our support team.
You must contact us and submit a claim before attempting to return any merchandise.
Packages sent without prior approval may be refused and will not qualify for a refund, replacement, reimbursement, or other compensation.
Customer Support & Company Information
If you need additional information about this policy or would like to submit a product-related claim, please contact our customer support team directly.
Email is the recommended communication method because it allows us to review your order information and supporting evidence more efficiently.
- Brand Name: Maqocishe
- Operating Entity: Hongkong Newkou Limited
- Support Email: support@maqocishe.com
- Customer Service Phone: +1 (478) 979-5619
- Company Address: Room A22, 10/F, No. 52, Hung To Road, Kwun Tong, Hong Kong